HOTEL SERVICES A-Z
|Air conditioner:||It works only if windows are closed. It can be set by the control panel on the wall. In winter the recommended temperature is between 20 - 25 C°, in summer 22 – 26 C°. These temperature ranges provide the optimal comfortable feeling. You find a short operation for the control panel enclosed. However in case of adjustment difficulties, please inform us and call the reception.|
|Arriving:||On the day of arrival, room can be occupied from 3:00 p.m. Please fill out the registration form precisely for us according to the local government’s regulations. To reduce the required time for the check-out, we ask you to inform us about billing at check-in time (name, method of payment, etc). After filling the registration form, you will get the key-cards for the room. In case of arriving before 3 pm., it is possible to get the room for a fee of extra charge: 2.000 HUF / hour till 3 pm. The opportunity of early check-in depends on our occupancy situation.|
|Ashtray:||Smoking is permitted only on the balcony of the rooms. You can request ashtray at reception or from chambermaids.t.|
The nearest cash machines:
|Automatic doors of corridors:|
Doors of corridors can be opened by proximity card. When you touch the switch with card a green light flashes and door is automatically opening. With your card you can only open the corridor door of your room’s floor and wellness department’s floor. From the floor you can also come out if you push the opening switch next to the door.
|Accessibility:||Our Hotel provides barrier-free rooms for handicapped guests. Ther is cleared traffic in the inner yard parking place, in the building and toilets can be found in the lobby and in the Black&Orange Wellness.|
We take the bathrobe into the room only for adults to use it at wellness department and next to the outdoor pool.
|Bellboy service:||Our bellboy help you with your luggage or give assistance to you at parking. Bellboys are available between 8 am and 8 pm.|
|It can be found in the drawer of the bedside table.|
|Billing:||We would like to ask our guests to tell us the items of billing (the required name on the bill, the method of payment, etc.) in advance at registration. It is possible to pay your bill any time under your staying. Our colleagues at Reception inform you about the amount of the exact balance and even may print you a proform bill and the detailed list of your consumption|
|Bicycle-rent:||It can be managed at the reception. If you would like to rent bicycles, be so kind to report your request one day before. Bikes can be rented for adults: 0 – 3 hours: 1.000,- HUF / bike; 3 – 6 hours / bike: 1.800 or 2.500 HUF/day, child seat for free. |
Bicycles are placed in the inner yard under the arcades, be so kind to bring them back, and give down the keys at Reception!
|Blanket:||If you need extra blanket please ask it from our chamber-maid or at Reception!|
You can make a reservation at our Bohém Bowling Café. Opening hours: from Monday to Sunday: 8 a.m. – 10 p.m. It costs: 3.000 HUF /court / hour (in case of time-out 50 HUF / minute). Wearing bowling shoes is obligatory – you can demand them at Café for free. Phone number of Bohém Bowling Café: 823
|Bugs, spiders:||The hotel assures the rest of our guests with regular bug eradication. If you come across one of them, we apologize. Our chamber-maids willingly clear away the „intruders”.|
|Café:||Next to the lobby you can find our Bohém Bowling Café. We are waiting our guests with coffee specialities and cocktails, bowling court, x-box, billiard, table football. |
Opening hours: from Monday to Sunday: 8am–10pm.
Bohém Bowling Café’s phone number: 823
|Camera system:||A monitoring system works for the security of guests in our public fields (lobby, Bohém Bowling Café, Playing room, Scala Restaurant, Goblen Grill Bar, Black & Orange Wellness, Fregatt Fittness room, Pirate Gamehouse, on the corridors and stairways, even at the fields of parking place, outdoor pool and terraces of the restaurants|
|Chapel:||If someone would like to be alone, will find peace in our quiet ecumenical chapel, which overlooks to the inner yard.|
|Children animation:||We organize different programs for children and film screening in our conference room at declared time in our Pirate gaming room and Cirkalo room. You can inform about our programs at wellness reception or 827 phone number.|
|Cleaning:||We tidy the rooms daily. Our chamber-maids clean the rooms between 8 am and 4.30 pm. Please sign your requirement for cleaning with a table hanged on the door handle. If you would like to take a rest, indicate it us with the other side of the board: “Please, Do not disturb”. You can find the two-sided card in your room on the coat rack (either side of the card “Clean my room, please”, the other side “Please, do not disturb”). We charge extra price for cleaning, if our chamber-maids cannot remove the contaminations with vacuum cleaner from furniture, carpets, textiles and curtains. We change the bedclothes every day if you ask it. Please inform our chamber-maids about your requirements. The handout about towels’ changing method can be found in the bathroom.|
|Climate system:||It works with closed windows. The thermostat can be set on the operation panel. The offered cooling temperature is 22-26 C˚. There is another guide about usage for our guests enclosed. If you have any problem with this machine, please inform our Reception.|
|Cold food package:||We can assure cold food package for guests, in case of leaving our hotel before 7 am. Please order it till 20 pm. at least one day before your departure.|
|Complaint:||If you dissatisfied with our services, please inform our Reception or the manager or employee of the department. We can not accept any complaint at checking out or after leaving the hotel. Thank you for your understanding. The number of the Reception: 800|
|Computer technology:||Our system administrator on weekdays from 8:00 – 16:00 is ready to help solving any Computer Problems.|
|Conference:||Our hotel offers six conference rooms, equipped with modern technics for our partners for programs and conferences|
|Area m2||Volumetric capacity /people|
|Cosmetics:||We inform our guests about types of treatments and prices at Black & Orange Wellness. You have to make an appointment for treatments. Phone number of Wellness Reception: 827.|
|Damages:||You have to take responsibility for damages caused under your staying in the room and even at the fields of the hotel. The hotel is authorized to debit the cost of reparation and renewal on you|
|Departure:||You have to leave the room until 10 am. It is possible to stay in your room longer, depends on capacity and for a fee of 2000 HUF/ hour. Our colleagues at Reception can inform you about it. |
Our guests are entitled to use Black & Orange Wellness till 12 am at departure day. After this time you can resort it with buying a ticket.
|Doctor, dentist, pharmacy:|
Our receptionists will gladly help you.
|Dogs and other pets:||Pets are not allowed to bring in the hotel. Thank you for your understanding!|
|Electrical connection:||The household power in Hungary is 220 – 240 V / 50Hz|
|Emergency Exit:||According to the escape route information tables which hang in the rooms, corridor and staircase|
We grant it at our reception if you ask.
The telephone number of the reception: 800
|Equipment, furniture:||We furnished rooms with special care, so that we ask our dear guests do not rearrange the room, furnishings, furniture (eg.: sofa), do not move or/and displace. Moving can cause injuries in the carpet and also in the furniture. The room’s furniture please don’t bring out to balcony or bring in from the balcony. The caused damages in the furniture, carpets, equipment are charged to our guests.|
It can be demanded at the reception in return for a charge.
Fax: +36 84 545 020
To avoid fire, it is not allowed to use own iron, coffee maker, etc.
Professional appliances are available for physical training in our Fregatt fitness room (at B1 level, next to Black & Orange Wellness department). For the usage of machines ask for help at the wellness reception. Children can use the machines only under parental control. Everybody can use the machines at your own risk.
|For kids, babies:||We can put in the rooms: traveller babybed, babytub, stool, potty or WC-seat. In the restaurant babies can sit to the table in feeder chair. |
There is a changing table in the toilet of the lobby and wellness department also.
At the B1 level there is the Pirate gaming room at wellness department and next to the outside pool there are two children pools.
|Found objects:||We keep them for 6 months. After 6 months we cannot keep them for you. The fee of posting debits our guests.|
|Function of door-lock:|
Doors of our hotel rooms are issued with an oncoming (proximity) card. Door can be opened only by the card: if it approaches to the switch, a green light flashes for a few second and the door can be opened.
|Playroom:||Many toys waiting for kids like dolls, cars, LEGOs, storybooks, board games, cards and chess in Pirate gaming room on B1 floor, next to the Black and Orange Wellness. Using of this room is possible according to the policy posted at the door. Its key can be asked at the wellness reception, where you have to take back it as well. It is permitted to take little children there without parental control. Open from 7 am – 21 pm.|
|Gaming room:||In the Bohém Bowling Café we supply table football, (works with 100 HUF coin) and X-box player (1500 HUF/hour) for teenagers and all of the game lovers.|
|Garbage:||There is a four-sectioned selective garbage trashcan: residual waste, paper, plastic and glass in the rooms. Be so kind to throw the trash selectively.|
|Guest Loyalty program:||See the attached information for details or at www.wellamarin.hu website, or on +36 84 545 800 phone number as well through firstname.lastname@example.org e-mail address. !|
|Hairdryer:||It is in the bathroom of the room. It works with a safety-switch which has to be pressed in, while you are using it|
|High days:||January 1., March 15., Easter Monday, May 1., Pentecost, August 20., October 23., November 01., Christmas (December 25 – 26).|
There is free Wi-Fi in our public areas it works with a code that you can find on your room card-case. We settled a computer for using Internet at the internet-corner of Bohém Bowling Café.
|Invoicing:||To reduce the required time for the check-out we ask you to inform us about invoicing at the check-in time (name, paying mode, etc). You can settle your invoice during your stay. Our receptionist will gladly inform you about your extra consumptions, if you would like to get a detailed bill or pro-form invoice about the extras.|
|Ironing service:||It is dangerous and forbidden to iron in the rooms. Please give us the clothes if you would like to iron with the washing list at Reception. The prices can be found on laundry list. We perform the order on-demand between 9am. – 8pm. The hotel refunds the missing clothes at triple price of the service.|
Key-card operates the hotel room doors, corridor doors and turnstile.
|Key-card holder:||It can be found inside the room next to the door. Please put your card in it, because it provides electricity in the room (lamps, equipment). It operates correctly if the green lamp is lighting on the card holder.|
|Kitchenette:||There are small kitchen corner with induction hotplates in our apartments, suites and in some family rooms. It is appropriate for boiling and heating. We assure you plates by request. Hotplate works only with using special pots. It is permitted to cook any meal in the kitchenette.|
Our hotel is standing next to the Lake with 3,5 km long grassy free beach. The Lake can be approached from the Eötvös street side. There is a direct way out to Lake from our Goblen Grill Bar during the bar’s opening hours. Turnstile ensure crossing onto shoreward. It opens by key card. Our handicapped guests or guests with pram can pass through at a trapdoor. Our colleagues give assistance to you.
|We take care of the lost properties,- we found in the building-, for 6 months. We can post that with collect package at the guest’s request in this time. The fee of posting is your cost.|
|It is possible to leave your luggage at the room next to the lobby. Our receptionist and bellboy will kindly help you.|
Black&Orange Wellness reception informs our guests about treatments and prices. Treatments are available by fixing an appointment.
|Free maps of Zamárdi can be found at the Reception|
|Massage:||Body is regenerated spiritually and sensually by a massage as well as it detoxifies and refreshes. It helps our guests to relax until they stay here. We formed the supply of the treatments and the selection of the oils and creams for our massages in order to refresh and detoxify the tired body and soul. The masseurs of our Black & Orange Wellness give you detailed information about the suggested face- and body treatments, about the types and terms of the courses. You can fix an appointment by phone (827) or at wellness reception.|
|Breakfast:||from 7:00 a.m. – 10:00 a.m.|
|Lunch**:||from 12:00 a.m. – 3:00 p.m.|
|Dinner**:||from 6:00 p.m. – 8.30 p.m.*|
|*in summer until 9:00 p.m.|
|** under 15 people we serve menu, you can choose at least from three menus.|
We would like to ask your cooperation for the registration, give us your room number or rather show up the key card. Please take your seat according to our colleagues’ recommendation.
It can be found in all of the room with varied non-alcoholic and alcoholic drinks as well. Minibar contains only that drinks we take into it. You can not put your elsewhere bought drinks into the minibar. We update the stock every day, even sign the missing items at minibar list and debit the room bill. When you leave your room, please take the list,- which contains all consumptions,- with yourself and give us at the reception.
|You can order a wake-up call at Reception.|
Phone number: 800
|Newspapers:||You can select from Hungarian and foreign-language newspapers in Bohém Bowling Café.|
The parking is not free the public places next to the hotel and in the streets.
|Payment possibilities:||You can pay in cash (HUF or EUR), with credit card (we accept VISA, Eurocard / Mastercard, Maestro), and with OTP, MKB and K&H SZÉP Card.|
|Pets:||Pets cannot make a stay in our hotel, not allowed. Thank you for understanding.|
|Photocopy:||It is possible at Reception for a fee. Phone number: 800|
|Pillow:||At the request of our guests we provide extra cushion. Besides the hypoallergenic pillow in the room, several types of pillows are available. Such request must contact the maid or the reception. Phone number: 800.|
We are waiting our guests with a pool at Black & Orange Wellness department, which can be found at B1 level.
|Porter service:||Our porters give assistance to our guests with carrying the luggage and parking your car from 8 am. until 8 pm.|
|Post office:||Our receptionists will gladly help you to post the consignments paid with sigma. Postcards, letters will be sent at latest on the following day.|
Scala Restaurant, which is opposite to the reception, is awaiting the guests with Hungarian and international dishes. Our a’la carte menu offers specialities for gourmets as our wine list offers from the supply of Hungarian wine cellars.
It can be found in the rooms, it is free of charge. It’s size is 25 cm. *It is possible to take into a laptop, netbook (13,3’) till 35 cm.
Finn sauna, bio sauna, infra sauna, pool, ice cave, steam cabin – can be found at Black & Orange Wellness, on B1 floor. We give sauna sheet for using saunas and even organise sauna seances at times that we declared in advance. Guests can use saunas at their own risk.
|Sights and programs:||Information brochures and program guides are found at Reception desk. Our colleagues give you any information|
It can be found at the reception. It costs 700 Ft / pairs.
|Sewing service:||If you would like to take this service, please inform reception (phone number: 800) or chamber-maid.|
|Sewing set:||It can be demanded at the reception and from the chamber-maids|
A 2 in 1 product is placed by showers and bathes in the bathroom.
|Shaving set:||You can buy it at the reception. It costs 300 Ft / set|
|Shoes cleaner:||This automat is at the field of our lobby next to elevator.|
Smoking is forbidden in our hotel! Rooms are non-smoking places. It is permitted to smoke only at the balconies of the rooms. You can ask ashtray from chamber-maids and at the reception.
You can book squash field at Reception of Black & Orange Wellness. Opening hours: 8 am – 8 pm.
|Sunbather Terrace:||It opens from Black & Orange Wellness department with a beautiful panorama of Lake Balaton. Because of its northern location, the sun perfectly shines to the terrace in the afternoon. In summer time our outdoor pool’s terrace ensures incomparable panorama to the Lake Balaton and to the Tihany Peninsula. Do not book the deck chairs, chairs with towels or with your personal objects. When you leave the terrace, please unblock the places.|
Our receptionist will gladly help you.
|Technological problems:||If you notice any technological problems in your room, please report it at the reception. Phone number: 800|
|Telefax:||It is available at Reception for a fee. Fax number: +36 84 545 020|
|Telephone:||You can make national and international calls from all of the room. Its price will be debited at your room bill automatically. The subjunctive informative includes phone charges.|
Our rooms are equipped with modern LCD TVs. Multilanguaged and programmed channels are available for our guests. There is a channel list next to the remote controller.
1. Hotel information
We ask you to reduce the volume after 10 pm, to not disturb the other guests.
|Toothbrush package:||You can buy it at the reception. It costs 300 Ft / set.|
We place one bath-towel per person, even one bath-mat in the bathroom for the convenience of our guests.
|Throw rug:||We can grant throw rug for our guests in the hotel. Please ask it at the Reception or from chamber-maids. The number of the Reception:800|
Our guests can borrow umbrellas from Reception.
Please welcome your guests at public areas in the hotel. It is possible for visitors to entrance into room area if firstly registry at the Reception. Guests can stay there till 9 pm.
Television is adjustable to turn it on automatically with the remote controller. Settings: after pressing Menu (green button) you have to choose with down arrow the Plug&Play option and then press OK (middle) button. Here after chosen TIME menu item than can be set the time of wake up power in.
|Washing:||You can ask a washing bag for your dirty clothes at the Reception, where you can leave it also. You can find the prices in the enclosed list. If you leave your clothes at the Reception before 9 am, we will perform the order in 12 hours. If we lose one of your clothes, we refund it at triple price! The hotel can not be taken responsible for the mutation in size or colour.|
We took a 4-parted selective waste box into the rooms for waste selection the household trash, paper, plastic, glass.
|Wellness:||Our Black & Orange Wellness department can be found on B1 floor. Rates contain its usage. Daily one turquoise towel and sauna sheet is available at our Wellness department against caution encumbrance. The turquoise towel is recommended to use at the outdoor pool also. Within one day we ensure the change of the towel or the sauna sheet against 250 HUF/piece. Be so kind as to take back the used towels or sauna sheets at the Wellness reception every day until 8 pm or before when you check out from the Hotel. Otherwise the price of the towel will be charged to your room bill. Thank you for all your cooperation. |
Opening hours of the Wellness department: from Monday to Sunday: 7 am–8 pm. Be so kind to comply with the rules.
Wellness Reception’s phone number: 827
This bar is located at the reception of Black & Orange Wellness. It opens between 8 am- 8 pm and waits for the guests with non-alcoholic juices, coffee and tea.
|Wellness supplies:||A pool, terrace, sauna world and pub wait our guests at Black & Orange Wellness department. Finn sauna, bio sauna, infra sauna, steam cabin, dipping pool, ice cave, tepidarium and caldarium work at sauna world. We operate the saunas, steam cabin and ice cave, ice-fount depend on the number of guests. Our colleagues turn on the unit for your request if it’s possible. You have to pay for the following wellness services: massage, cosmetics, manicure-pedicure and squash.|
|Aroma room:||The room of our Black & Orange Wellness department which is illuminated with orange light, where the temperature of the air does not exceed 32–40 degrees of Celsius. We recommend to those people who cannot bear the high temperature of the Finnish Sauna or the moisture of the vapour cabin. Caldarium has a positive effect to your body. The inner recovery of the body is intensifying: the excreta quit from the body in the form of sweat, the immune system gets stronger. The heat infuses the whole body, and brings the most complete relaxation. Its effect reminds us to the Sauna’s, but it’s less demanding for the body. The body begins to perspire, however the least charges your cardiovascular system.|
|Tepidary:||This room of Black & Orange Wellness department radiates calm, ergonomically designed and paved with glass mosaic heated beds. The room’s air temperature is close to body temperature 35 – 40 °C. Thus, equilibrium forms: body takes up as amount of heat as loses, its energy consumption is minimal. The humidity is medium, its influence bears a resemblance to the fever. We can sit for hours in the tepidary without overloading the circulation. The pleasant warmth causes that blood vessels dilate, blood flow to the cooler parts of the body to improve warming it without sweating. It has beneficial effect on the vegetative nervous system, restores the body's regulator functions. Strengthens the immune system without lading of the circulatory system and thereby functions as both curative and preventive. Gentle way to dissolve stress and regenerate the body recommended for young and older alike.|
|Steam cabin:||temperature is between 40 - 50 °C, humidity can reach 80%. The aromatic steam has especially good effect to the respiratory tract, reduces bronchitis, freeing the breathing, has beneficial effects on rheumatism, cure for cold illnesses.|
|Ice cave, ice fountain:|
after sauna or steam cabin it is a so special and refreshing feeling to rub your whole body with ice and staying some minutes in a cold cabin.
|Plunge pool:||filled with 16 – 18 °C cold water. Its usage recommended following shower after sauna or steam cabin. The skin responds to sudden changes in temperature with pleasant engorgement, our face and body flushed, immune system is getting stronger.|
|Bio sauna: temperature is between 55 – 70 °C, saving solution for those who feel Finnish sauna too hot or steam cabin’s humidity too high. |
Finn sauna: temperature is between 80 – 100 °C, humidity is about 10 – 20 %. The extreme warm first reach our skin then getting deeper and warming up our internal organs. The body generation and evaporation of sweat, trying to compensate for the accelerating blood circulation dilates blood vessels and relaxes muscles. In the advertised times, we make sauna séances, you can inquire at wellness reception
Infra sauna: easier than Finnish sauna. Temperature is only 40-50 ° C, so also those can use who do not like high temperatures. The soul of the infra cabin is the infrared radiant, which defined wavelength, which emits invisible, which through the air and skin gets to the internal organs. It can be used without medical restriction. Perfectly applicable to heal inflammatory diseases, those people can use who have heart disease and high blood pressure.
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FIRE SERVICE POLICY
- You always have to leave the traffic routes and exit routes freely.
- The room and its furniture can be used only according to the rules.
- Using of electric radiator is prohibited in the rooms.
- Smoking is prohibited in the rooms.
- Before you leave the room, please make sure that do not left in the room any phenomena which can cause fire (eg.: turned on the electronic equipment, burning cigarettes in the ashtray, etc.)
- You can see your escape plan of your level on the door. The red arrow shows the way to the exit. In case of fire we ask you to leave the building that way. It is forbidden to use the elevator in case of fire.
|Black&Orange Wellness Reception||827||Bohém Bowling Café||823|
|Yacht room||701||Goblen Grill Bár||828|
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Hotel telephone numbers
Another room can be called by dialling of the room number.
|Local call:||0 + phone number|
|National call:||0 + 06 + prefix + phone number|
|Trunk-call:||0 + 00 + calling code of the country + prefix + phone number|
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International calling codes
|United States of America|
Price of callings
|Terms||National call||International call||National mobile call|
Daytime(7am – 6pm)
|100 Ft / min||400 – 1.000 Ft / min||250 Ft / min|
Preferential time(6pm – 7am)
|50 Ft / min||400 – 1.000 Ft / min||150 Ft / min|